Culture

How To Improve Communication in the Workplace

Communication in the workplace can be one of the most difficult parts of any given day. Since almost all departments, positions and duties require communicating, whether it is via phone, email or in person; you and your team must all be on the same page in order to communicate effectively.

ARE YOU AN EFFECTIVE COMMUNICATOR?

by Norman Lanier, Ph.D, Corporate Psychologist & Executive Coach PART I How would you know? Last year, I shared a true story about John Ray, a southern gentleman who helped me learn the secret of relationships—how someone feels about herself in your presence has a phenomenally direct impact on how she feels

Senior Executives Top Challenge

Employee Engagement! What is employee engagement? Engaged employees really care about the company. They are willing to “give whatever it takes” to make the company the best it can be. Engaged employees have an emotional bond to the company, which results in higher levels of productivity, increased customer satisfaction, and

How to Make Strategic Planning Smart and Simple

We hear a lot about strategic planning these days….but does it work? Often we hear; my business is doing fine…I got here without a strategic plan…why bother? The answer; because your competitors are…and they are looking for ways to grow their business…which means taking business away from yours. Strategic planning

Communications: Putting The Bottom Line Up Front (BLUF)

by Mark A. Parrish BLUF-ing someone refers to the discipline of providing a single sentence, summarizing the call to action for a recipient, and ideally negating the need to read any further. DETAIL Routinely, business communiqués begin with a back story, meandering along at times in serpentine fashion, until a

John Ray’s Secret Sauce Part III: John’s Insights into Human Relations

JOHN RAY’S SECRET SAUCE Part III – John’s Insights into Human Relations by Norman Lanier, Ph.D, Corporate Psychologist & Executive Coach   John Ray was a large, brawny man who probably had never met a stranger. To say he was down to earth was an understatement. His reputation preceded him; he was

Executive Presence: Commanding the Room with the “5 C’s”

  Executive presence is a quality we see and feel when we look at leaders whom we admire. We all want to know who is in charge (especially when we believe it is ourselves), and to feel the confidence and comfort a great leader seems to have and to instill.

THE ART OF RELATING: JOHN RAY’S SECRET SAUCE Part II – The Real Recipe

by Norman Lanier, Ph.D, Corporate Psychologist & Executive Coach For those of you who were able to delay gratification, we have John Ray’s Secret Sauce recipe and we are going to share it—including all of the ingredients. As you may recall from last time, years ago I was consulting with a company

The Art of Relating: John Ray’s Secret Sauce

by Norman Lanier, Ph.D, Corporate Psychologist & Executive Coach   Years ago, I was consulting with a company in Talladega, Alabama. The company had a 3-shift operation, and its leader had pulled together and developed an exceptional management team. Quarterly, if the company achieved its goals and objectives, all employees were treated

The Leader’s Role in Building Culture and Strategy

If management is doing things right and leadership is doing the right things, then we must challenge ourselves as leaders to make sure we are focusing on the right things at the right time. Two of the biggest functions of a top-level leader are:  (1) building the culture; and (2)